Support & Help
Find answers and get help whenever you need it. We're here to support your creative journey.
User Manual
Access the comprehensive user guide to get the most out of Jumpo. Learn all features and tips for creating amazing content.
Get in Touch
Have a question? We'd love to hear from you. Send us a message and we'll respond as soon as possible.
support@jumpo.com
💬 Live Chat
Available 24/7 in-app
🌐 Social Media
@JumpoApp on all platforms
⏱️ Response Time
Usually within 24 hours
Frequently Asked Questions
Yes! Jumpo is specifically designed with child safety as a top priority. We use end-to-end encryption, have zero ads, and implement strict privacy controls. Parents can manage who can see content and interact with their child.
Setting up parental controls is simple. Go to Settings → Family Controls → Enable Parental Mode. You can then set age-appropriate filters, control sharing permissions, and monitor activity. Detailed instructions are in the user manual.
Magic Doodle uses AI to transform simple sketches into beautiful artwork with various artistic styles. Photo Adventure lets kids create interactive stories from their photos and share them with friends. Both features encourage creative expression.
Yes! Jumpo works offline. Your child can capture photos, use filters, and create content without an internet connection. Changes automatically sync when they're back online.
Jumpo is lightweight at just 45MB. Original photos are stored in your device's photo library. Edited versions are automatically compressed for efficient storage without quality loss.
Yes! Jumpo offers a free version with core features including the camera, basic filters, and sharing with family. Premium features like Magic Doodle and advanced effects are available through in-app subscription.
All photos are automatically saved to your device's photo library. You can enable cloud backup in Settings for additional security. You can also export individual photos or stories to share with other apps.
Jumpo is available on iOS (10.0+) and Android (8.0+). Make sure your device meets these minimum requirements. We regularly update the app to support new OS versions.
We love feedback! Go to Settings → Feedback → Report Issue or Suggest Feature. You can also email us directly at feedback@jumpo.com. We read every message and prioritize user suggestions.
Absolutely. We comply with COPPA (Children's Online Privacy Protection Act) and GDPR. All data is encrypted. We never sell or share user data. Check our Privacy Policy for complete details on how we protect your information.